Shipping Policy

Free Standard Shipping Within The United States

Standard shipping is free on every order to a United States address. There is no minimum spend and no handling surcharge added at checkout.

Processing Time

Orders are picked, packed and handed to the carrier within 1–2 business days of being placed. Business days are Monday to Friday, excluding US public holidays. Orders placed after 2pm ET, at weekends or on a holiday begin processing the next business day.

Delivery Time

  • United States (standard): 5–8 business days after dispatch, so most orders arrive within 6–10 business days of being placed.
  • Alaska, Hawaii and US territories: add 2–5 business days.
  • PO boxes and APO/FPO addresses: accepted, and typically a few days slower.

Delivery estimates are estimates, not guarantees. Weather, carrier backlogs and peak seasons can add time, and none of that is within our control once a parcel is on the road.

Tracking

You will get an order confirmation by email straight away, and a second email with a tracking number as soon as the parcel is scanned by the carrier. Tracking can take up to 24 hours to show its first movement. If your tracking has not updated in five business days, email support@novexrelief.com and we will chase it.

Your Free Guides

The 30-Day Deep Release Protocol, the Find-The-Spot Video Library and the Travell Method Trigger-Point Map are delivered digitally. Access is emailed to you within minutes of your order being confirmed — you do not have to wait for the board to arrive to start reading. If the email has not appeared, check your spam folder, then email us.

International Orders

We currently ship to selected countries outside the United States. Where international shipping is available it is calculated at checkout, and delivery typically takes 10–21 business days after dispatch.

International customers are responsible for any customs duties, import taxes, brokerage fees or handling charges levied by the destination country. These are set by your government, are not collected by Novex, and are not included in the price you pay us. Parcels refused at customs and returned to us are refunded less the outbound shipping cost.

Incorrect Addresses And Failed Deliveries

Please check your shipping address carefully before completing checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will reship it once you cover the cost of the second dispatch, or refund the order less that cost.

Lost Or Damaged In Transit

If tracking shows delivered and the parcel is not with you, check with your household and neighbours first, then email support@novexrelief.com within 7 days. If a parcel is genuinely lost or arrives damaged, we replace it at our cost. Photographs of damaged packaging help us move quickly.

Contact

Novex — support@novexrelief.com — novexrelief.com